What is IssueTrak?
IssueTrak is a Web based service desk application used by IT Help desk and customer support organizations to track, assign, and report on customer requests and incidents. Customers can submit issues and support requests online and IssueTrak will automatically route issues according to specifications set by the organization�s administrator. Customers can log in or receive updates automatically on the status of their requests.
IssueTrak is also used for a variety of very specific issue tracking purposes by numerous companies. Other capabilities of IssueTrak include active directory integration, asset management, billing, incoming email support, knowledge base, project management, remote control, custom reports, service level agreements, time tracking, Web based surveys and many other customizable system options.
