Yesterday at our company-wide meeting two different people spoke up to praise LaDonna Beauregard, our Vice President for Development. Both people worked in Support, and LaDonna had personally helped them solve a problem that they were working on on behalf of a customer. What impressed both people so much was that they didn’t have to make an appointment with LaDonna or fill out a form or jump through other hoops. Instead, during a casual conversation the topic came up, and LaDonna took it upon herself to look into the problem, and either solve it herself in one instance, or encourage someone in her department to look into it in the other case.
Although we have experienced significant growth in the last few years, even being named to the Inc 500, we are still not a bureaucracy. Outsiders often remark that they like dealing with IssueTrak, because things get done, problems get solved, needs are met, we listen.Â
For IssueTrak team members to provide first-class service to our prospects and customers, we have to do that for each other as well. I’m glad to see that’s happening.
