http://blogs.issuetrak.com/hluhring One person's view of software, support, usability, podcasts, the business of technology, IssueTrak, and more. Mon, 06 Sep 2010 07:48:18 +0000 http://backend.userland.com/rss092 en We like to visit customers in their offices whenever we get the chance.  Recently one customer said that before IssueTrak, their helpdesk people were considered the company nerds! The rest of the company didn't really appreciate the value they brought to the organization. After the company installed IssueTrak, things changed.  IssueTrak ... http://blogs.issuetrak.com/hluhring/?p=55 It's one thing to buy a software program that you yourself will use.  It's quite a different matter when picking out a program that your colleagues and customers will use as well.  You don't want to make a mistake! An important factor when selecting an enterprise-wide software application is how well ... http://blogs.issuetrak.com/hluhring/?p=54 A friend of mine, a  hospital administrator, sent me an article about the use of checklists in healthcare -- http://www.npr.org/templates/story/story.php?storyId=122226184 The article discusses the book "The Checklist Manifesto: How to Get Things Right" by Atul Gawande, a professor of surgery at Harvard Medical School.  Checklists are a simple tool, yet amazingly ... http://blogs.issuetrak.com/hluhring/?p=53 At IssueTrak we like to visit customers at their offices to see first hand the challenges they face, and how our software is working out for them.  Recently four of us went on a routine visit to a customer close by.  On the drive over I noticed Mike, our support manager, ... http://blogs.issuetrak.com/hluhring/?p=52 One of our sales engineers recently received this email from a customer: "I want to thank you again for all the support and willingness to help. There aren’t many software companies with the level of customer service you guys provide. As a result our business leaders are embracing IssueTrak and our ... http://blogs.issuetrak.com/hluhring/?p=51 I enjoy visiting customers, and seeing first-hand how they use IssueTrak.  This week several of us visited a very large company who happened to be using IssueTrak in a facility here in Virginia.  The reason why they were in the market for an incident tracking application is interesting. They had developed one ... http://blogs.issuetrak.com/hluhring/?p=50 I heard about Yammer from the TWIST podcast (This Week In STartups).  TWIST is hosted by Jason Calicanis, a frequent guest on TWIT (This Week In Tech), and CEO of Mahalo.com, a human-powered search engine. I was listening today to Jason talking with David Sacks, the CEO of Yammer.  David also ... http://blogs.issuetrak.com/hluhring/?p=49 There is a great new site to get answers to questions regarding servers, networking and general IT.  It's called ServerFault.com.  It was set up by Jeff Atwood and Joel Spolsky, the two fellows who created StackOverlow.com, probably the best site on the Internet to get programming questions answered.  StackOverflow is now ... http://blogs.issuetrak.com/hluhring/?p=48 In her column in today's Wall Street Journal, Peggy Noonan expresses the concern that with all the government activity taking place in developing spending plans, tax plans, additional regulations, new reforms, energy proposals, healthcare changes -- we have to be careful not to kill the goose that lays the golden egg!  And ... http://blogs.issuetrak.com/hluhring/?p=47 This is a quote from Graham Hill, who was recently on the Venture Voice podcast. Hill started a business called TreeHugger.com using his own money, and sold it several years later to the Discovery Channel for $10 million. I started the company which became IssueTrak back in 1992, with no outside ... http://blogs.issuetrak.com/hluhring/?p=46