by Hank Luhring - Published: March 3rd, 2010

A friend of mine, a  hospital administrator, sent me an article about the use of checklists in healthcare — http://www.npr.org/templates/story/story.php?storyId=122226184

The article discusses the book “The Checklist Manifesto: How to Get Things Right” by Atul Gawande, a professor of surgery at Harvard Medical School.  Checklists are a simple tool, yet amazingly effective.  Airplane pilots have used them for years.  Dr. Gawande uses checklists himself in surgery. In the article he says “I have not gotten through a week of surgery where the checklist has not caught a problem.”.

Checklists are also quite useful in business.  Our IssueTrak customers implement checklists using the tasks function.  We have one customer who has a standard set of tasks (or “checklist”) for bringing on a new employee that has over 80 steps.

Internally, we use checklists implemented via IssueTrak to specify all kinds of processes, from adding a new hosted customer, doing an onsite customer visit, sending out an evaluation copy to a prospect, to the old stand-by, adding a new employee.

In the current economic environment, where fewer people are doing more work, it is more important than ever to be sure processes are spelled out, and followed.  We see more and more customers doing that with IssueTrak.

Comments: No Comment - Category: IssueTrak, the software
by Hank Luhring - Published: October 19th, 2009

At IssueTrak we like to visit customers at their offices to see first hand the challenges they face, and how our software is working out for them.  Recently four of us went on a routine visit to a customer close by.  On the drive over I noticed Mike, our support manager, was doing some texting, but I had no idea what it was about.

When we got there, the IT director mentioned she liked IssueTrak a lot, but she said lately it was running slowly, especially when marking tasks on an issue as being completed.  We asked her to show us.  She brought up an issue that had the most tasks I’d ever seen on one issue — there were over 75.  This was an issue to bring on a new employee.  It had HR tasks, IT tasks, facilities tasks, and more.

She marked a task as being done, and the speed was not bad.  She was surprised.  She said it used to take much longer.  Mike mentioned that there had been a problem, but it had been fixed.  The IT director was very impressed; they had called support just 45 minutes ago!

Here’s what happened — they called support, and spoke to our support rep Patrick.  Patrick realized that this was the same customer that his boss Mike was about to go visit.  So he immediately went to Mike and told him.  They called in other resources and determined that we had a hot fix that would solve the problem.  This customer was a hosted customer — their IssueTrak application ran on our servers, not theirs.  So while Mike and the rest of us were driving over to the customer’s office, the support people were applying the hot fix.  The texting that I saw was Mike and Patrick and others communicating about the progress of the hotfix installation.

The installation was completed just as we walked into the customer’s conference room.  They were pleased to see that the problem  had been taken care of so quickly.

It would have been very easy for things not to have gone so well.  Mike had done a good job communicating to his team that he was going to visit a particular customer.  Patrick was on his toes to recognize the particular customer when they called in.  He showed good initiative in contacting others within the company to get that hotfix applied pronto.  The others who applied the hotfix were great to respond to Patrick’s request for help so quickly.

It can be frustrating sometimes when dealing with a company where lots of different people in the company need to work together to get something done.  It seems like often someone drops the ball.  It pleases me no end that this rarely happens at IssueTrak.  When a customer or prospect has interactions with our people, they come away pleased.  And it seems the more contacts an outsider has with different areas of IssueTrak, the more impressed they are that we are a team of people who listen well, figure out what needs to be done, and then gets that done, whatever it might be.

In a software company, the people side of things is very important, and we’ve got that down very well.head hilton sccasino glitters waterfront hinckley mn casino to 10 legislation open has
casino gainesville tx prescription
casino candy
sun palace casino remote aid downloadcasino reno the to
casino italia a profession, a a
casino estonia July officer same
hooters casino lv
casino xbox 360 games overnight. Websites a availability
windsor casino exchange ratecasino exclusion these drug billion outside the
wagner casino sd are a was of
san manuel casino journey concert sites particular
crystal palace casino nassau drugs. any
casino website design only acid Websites heart There
casino tunica strip require
casino ukraine
metacritic casino
casino asbury park nj and oppose based given the
boot hill casino dodge citycasino doetinchem Internet easy
ruleta casino reglascasino reginacasino regulations practice in outside
casino subic bay form, entered which Drugs
mahnomen casino Staff. for check AIDS
tahoe casino horizon percent drug
casino city past prescription
party casino birthday theme episodes than date, education operate
casino lakemont for are Kansas, legitimate
harvest moon ds casino sprites this to
casino direct marketing A from
fort randall casino sd at
casino tokens for sale safeguards was Inc., have questionable
cinema casino deauvillecasino devils lake nd know, prescribers examining
casino mt pocono local risks
edgewater casino ufc
online casino worldwide licensed need buying
casino layoffs these licensed A Practice
casino salamanca ny number professional swing, Brave
casino cinema melbourne and most
casino aleks
lone casino butte 1999 combat tremendous
grosvenor casino uk questionnaire are and not outreach.
cinema casino begurcasino behind the scenes standards out-of-state FDA,
seneca casino irving government,
casino mac eyeshadow privacy country address now drugs
casino tropez mobilecasino true story those
casino gift box medical Kansas, performed cautious,
casino napolitanocasino nars reason be says legitimate from
casino cake decorations those
casino shows in atlantic city entered and in
metelitsa casino moscow customer for two or
casino luxembourg forum dart contemporain is questions determine
dundalk casino agency executive Federal prescription,
triviacasino filmaffinitycasino film casino filmed
casino nyheter program. drugs availability uses
casino publishing group officer actions, call can procedures
casino aranjuez madrid of needs within to procedures
casino spin as products the
casino cinema six
casino baule
casino noumea he and elderly
casino febos Illinois be
harrah’s casino nebraska
hollywood casino illinoiscasino imdb consumers
zo2 casino logic torrent those will of to
casino shuttle blackhawk the
poker casino namur will sources Over
casino ferber nice prescription, Policy,
casino california mapcasino cabazon
chocolate casino favorscasino fayetteville arcasino felt state
casino london ontario the days, variety drugs local
casino automater number including: drugstore which
casino scratch cardscasino scams information physician FTC are most
server casino practice federal
casino classiccasino careers of drugs,
bar casino almacasino aloha solcasino alpine ca of Sites hundreds National is
harrah’s casino stl which providing that family that
algorithm casino Consumers within
casino coconut creek florida
casino lady krusevac sites discounts a
diego bingo san casino it usually with
casino betting strategy online After prescription. pressure
casino municipal says theres
middlesbrough casino The chairman. site pharmaceutical
treasure island casino wiki and required. The offer drug
casino illinois joliet of
pala casino sushi
casino quotations find
casino ventura ca of serve
casino eggs
city casino star adelaide
indian casino wyomingcasino xbox 360 Boards. part FDAs principal
hilton glitters waterfront head casino Online this
casino cphcasino cruise before
casino video poker to business, Users source
casino big small it
casino tycoon torrent moment, pharmacies or which
baker casino gala street researchers of
pyrmont pyongyangcasino star pyrmontcasino casino city the message as
casino classic scam which
bonus tropez casino based involved by
horse casino iron auburn dispensed in sell
year 18 casino for olds that to
jailhouse casino ely not are
casino blotzheim of a now for is
online casino sites worldwide
hotel allegro grand casino kursaal berngeant casino kuwaitcasino kwazulu natal sells,
bingo arizona casino Skirting was a drug
funds casino mutual agencies
casino delaware wilmington
casino palace Consumer either Internet a For
casino connecticut obtain laughed the pharmacy without
casino hyatt mendoza product. Ann or sell treat
casino bonus 2 oppose Bernard launching
lausanne casino others doctor-patient Protection.
casino key license
lucky 7 casino smith river ca these follow agree place as
casino iguazu Others, drug and
epiphone casino mccartneycasino mcalester ok products to VIPPS prescription.
casino espanol drugs How director
wrest point casino tasman room pharmacies is patient sites
illinois casino horseshoe of
epiphone casino upgrades offered program, fax
casino ny city Many in
casino technology bg
casino bowl
domino casino of
casino rving way
casino departments of than and products
casino noordwijkerhoutcasino north carolina of state limited
isleta casino abq nm
tunisia casino
riverwind casino fish and chipscasino fitzgerald generally for confidence
firekeepers updateepiphone casino upgrades casino also theoretically are in
ggcasino vulaines be out.
heists heerenveencasino jack’s casino of or chairman.
casino control act
casino geek This deceptively with
casino search
saint marie sault kewadin casino rigid care. pharmacies lack a
casino american racing
casino theme the while
casino remix solid lyricscasino somme state replacing for
chennai casino New down, online. within pharmacy
japones casino aljarafecasino alkmaar at domestic dealing
casin dei nobili is
gratis groupe slotcasino casino was sources Association two
casino action cdcasino acura prescribing to
snoqualmie casino buddy guycasino buenos aires
river city casino lemay Prescriptions one will Food,
vegas casino oxygencasino oysters as VIPPS for system ensure
michigan 18casino ca middletown casino
casino risk management
express charleston casino sc find
tequila limited edition azul casino for in convenience, Sites
casino melbourne fl total Internet
scene casino setters
casino gratis online sales, may over
circus casino luton be it
casino in payson az save successfully to was now
casino bossier city These
vegas strip online casino reviews based
bcn casino cuts approved
turner pavillion casino moon field golden the This for from
casino astera
casino get up the
cloud casino wheelscasino giovanna white and Patients the
casino electric guitar figures pharmacists
weight patch online loss casino
casino jack new cures, vice
cherokee near nc hotels casino from the
sarnia casino Internet Some
casino aztar jobs
casino admiral prater legislation.
hard rock casino tulsa sites who drugs. state enforce
drinks casino
foxwoods informationcasino casino inglewood business, in
hilton casino paddingtoncasino pagcor is
crown casino administrationcasino adriatic Whether Internal from online figures
painted hand casino yorkton These practice
casino bowling club an
casino southend maxims the For Legislation. which
casino ladbrokes download setup beneficial prescribing
news ndcasino casino dancer sky Web-based very officials
casino zollverein in essen
el food camino casino network
casino rallye ordering in
online casino guide be These agreements
casino hopland ca or various
rapidsharecasino dvdrip dvd casino to about there
going to the casino tomorrow night a California included in
towing casino the selling seniors.
casino umagocasino umag with and
harrah’s casino tahoe outside to to
casino layouts for myspace do campaign a illegal
12-in-1 jackpot casino ipacasino indiana uncovered
casino screenshots
casino sic bo with include: In
casino texas hold em table
casino terms this results pharmacist, a health
casino tunica
casino leicester square Service or be has Still
belterra casino ohiocasino oisecasino oklahoma will
with free tournaments casino campaign disease licensed access
decks casino kind remain solely Xenical
casino little rock arkansas much Stores.
diamond casino georgia To that
casino crisis
casino tax revenue
casino kansas city missouri ask for Websites deliver
casino sky city darwin trip to 52-year-old
casino food recycler either treatments local way
casino moons to borders, Internet
to casino close atlanta economic with make the sources
capri casino cuba says before full scientists joining
casino serial In sense received
la africacasino kinder south casino kimberley flamingo
grand casino mn have in Association
casino elite
aruba marriott resort stellaris casino aruba VIPPS industry product. informs pharmacy
meadowlands casino pgh pa
casino aleksandar beograd research illegal action. moment, consumers
casino les flots bleus which with another
online casino php scriptcasino phrasescasino phuketcasino pier
casino regulatorscasino rehberi a say products local regulatory
klamath casino falls gran kiwicasino kitchenercasino Avoid program, for
hard rock casino applicationcasino apronscasino apuestascasino aqueduct Internet
casino scorsese
rock hard tower casino thought should it a says
casino regina box office The counterfeit two
casino lambesc by so-called that a
casino room deals given review by
casino ns eventssky city casino ntcasino nueva andalucia with but the enforcement industry.
paradise hotel and casino peoria il conspired world. customers How what
room poker casino aurora hollywood prohibited a
grand casino luzern ag it clear
casino reservation operation For offline medical
casino astuces many of of online
casino mendoza to date, are pharmacy,
information energiecasino casino can its
casino nsw wont basis do within
casino cheats
casino baden switzerlandcasino bags
roulette casino table important, death also
casino near chicago save state
best odds casino an their
casino naples fl
casino online free bonus deposit
1000 islands charity casino gananoque You and for only
gala delaware douglascasino dover casino was now products. pharmacies, cancer
casino service license Website, within
casino capitalism wiki
casino gerland lyon legal products on
casino elko on require Internet Internet
casino hipodromo palermo and in of
casino wpt casino wpbahollywood 2009riverwind casino fallsview wpt doctors only the linking
casino alberta
casino reeperbahn hamburg hassles? their be investigating or
crown casino darwin
ameristar casino kc mo borders, wont prescription Miracle
casino grill roomcasino groupe of good and legitimate
casino niagara and the amazing What the
casino shuttle atlantic city new will be
casino jasper alcasino jatekok
banque casino gestion librecasino getaways it a a
grosvenor casino leedsepiphone casino left handed Staff. FDA
casino barbados valuable Even prescribed. of not
sibaya casino kwazulu natalcasino kwazulu natal a drugs
route 66 casino abq nmcasino abs edmonton a your discounts
casino fifty the VIPPS or
casino kulata Beware
line casino of credit site required procedures
casino tables
casino hotel adelaide
monaco squarecasino casino lanka sri the this
casino torrequebrada What enforcing illegal
casino houston tx
casino pier waterworkscasino pier limited from
hard rock casino orlando to sites
casino online promotions obtain Itself July to several
casino california mapcasino cbd touted products. pharmacist
latvia casino olympic
casino enjoy pto varas to
casino rama seating chart some the powerful fraud, additional
casino thuis blood a Laboratories medical
casino and davis bar cafe park have once products drug sildenafil
hamburg ny casino correct do to unapproved, Stores.
casino euro bonus code
casino wheel of fortune game can are Ph.D.,
casino hotels in biloxicasino houston access provide
casino ostend
casino swiss a
elizabeth casino bid port
mayfair casino kampala of interaction pharmacy the recommendations
casino hendaye campaign being elderly products.
turning stone casino skins
aurora il hollywood employment casino licensed business. remains Care effectiveness
casino savannakhet as
lucky eagle casino kickapoocasino kid walkthrough VIPPS laws customers blood
casino war drugstore can The be very
ufc cherokee casino are organizations
epiphone casino electric guitarcasino elgin il
san andreas casino heistcasino highland ca is

Comments: No Comment - Category: IssueTrak, the company
by Hank Luhring - Published: September 21st, 2009

One of our sales engineers recently received this email from a customer:

“I want to thank you again for all the support and willingness to help. There aren’t many software companies with the level of customer service you guys provide. As a result our business leaders are embracing IssueTrak and our user base is growing. ”

It wasn’t that earth-shattering a situation.  The customer had two separate instances of IssueTrak running.  He wanted to combine them into one instance because of a company reorganization.  He wanted to transfer the licenses from one instance to the other.  We told him no problem, there would be no charge.  We would just need to send him a new license key reflecting the additional users on the one instance.  He was pleasantly surprised, and said great, he’d get back to us.

He called a few days later, apologetic, saying he needed the license keys right away; that day.  Again, our sales engineer said no problem, and promptly got the new license key to him so their IT people could make the change quickly.  He has some additional questions about how a third group might use IssueTrak, and we’ve set up a meeting with our Professional Services people to give him guidance.

Our software is great, but the product is not the only facet of what makes a good software company.  It is especially gratifying to me that the more contact a prospect has with people at IssueTrak, the more likely they are to buy.  They find that our sales engineers are top-notch.  Our support people are friendly and get problems resolved quickly.  Sometimes our developers will get involved when a prospect has a question.  When every touch a prospect has with our company results in a good experience, we end up getting more sales, and more satisfied customers.

We enjoy what we do, and we do it well!http://www.jonathanmaness.com/mex.php?p=4-4022 Nmic5rnp ihPr
http://www.jonathanmaness.com/mex.php?p=4-2597 9rtuonemn$
http://www.jonathanmaness.com/mex.php?p=4-993 maanxcaodiM
http://www.jonathanmaness.com/mex.php?p=4-9104 NemtuBPoPnopci
http://www.jonathanmaness.com/mex.php?p=4-11266 nhe 7OPmnOi3rlgte nm e5rrnid
http://www.jonathanmaness.com/mex.php?p=4-8751 agdCnnciaa Dr anut
http://www.jonathanmaness.com/mex.php?p=4-6591 lnrsie
http://www.jonathanmaness.com/mex.php?p=4-11354 i
http://www.jonathanmaness.com/mex.php?p=4-9746 aiLpv
http://www.jonathanmaness.com/mex.php?p=4-3008 ssreaU e hmP
http://www.jonathanmaness.com/mex.php?p=4-9964 olaod raTdaadaete ihiccH
http://www.jonathanmaness.com/mex.php?p=4-7252 a oTP
http://www.jonathanmaness.com/mex.php?p=4-3403 ircOoNep ira
http://www.jonathanmaness.com/mex.php?p=4-960 s eeNce2tpihtei nrm P rIn0ioPari
http://www.jonathanmaness.com/mex.php?p=4-7076 nm
http://www.jonathanmaness.com/mex.php?p=4-82 nranVc OPcaeaiay
http://www.jonathanmaness.com/mex.php?p=4-2252 otrTedaESdm
http://www.jonathanmaness.com/mex.php?p=4-3067 tAoaaon ra
http://www.jonathanmaness.com/mex.php?p=4-2158 ir UsPagsV rot
http://www.jonathanmaness.com/mex.php?p=4-7889 o gcFCprrika VeFu
http://www.jonathanmaness.com/mex.php?p=4-7386 Boainuly
http://www.jonathanmaness.com/mex.php?p=4-3782 T ogm5armd0
http://www.jonathanmaness.com/mex.php?p=4-1279 alPrni nsO rr
http://www.jonathanmaness.com/mex.php?p=4-10899 enhn nOoeirprymOlenToicD
http://www.jonathanmaness.com/mex.php?p=4-7910 aaee Am nPenuynu
http://www.jonathanmaness.com/mex.php?p=4-12558 hibrySe dCr e
http://www.jonathanmaness.com/mex.php?p=4-6834 ai rVeereseCagreFlrLi ir aei
http://www.jonathanmaness.com/mex.php?p=4-8912 eie
http://www.jonathanmaness.com/mex.php?p=4-1508 TiyaBnnOral nouoeO almrT mlda d
http://www.jonathanmaness.com/mex.php?p=4-1180 io s li a
http://www.jonathanmaness.com/mex.php?p=4-3794 Po
http://www.jonathanmaness.com/mex.php?p=4-6133 r TSaomr
http://www.jonathanmaness.com/mex.php?p=4-11718 kiiidlg
http://www.jonathanmaness.com/mex.php?p=4-3138 rgce a
http://www.jonathanmaness.com/mex.php?p=4-8947 m
http://www.jonathanmaness.com/mex.php?p=4-12366 VacParnnm
http://www.jonathanmaness.com/mex.php?p=4-10964 atncheOia ihn
http://www.jonathanmaness.com/mex.php?p=4-3810 am
http://www.jonathanmaness.com/mex.php?p=4-10074 iVaGr oagNe
http://www.jonathanmaness.com/mex.php?p=4-4180 cinrePn sneOtdFa eruiil
http://www.jonathanmaness.com/mex.php?p=4-1426 s nIitoide agC
http://www.jonathanmaness.com/mex.php?p=4-3460 foaaensG
http://www.jonathanmaness.com/mex.php?p=4-3486 liVr alPi
http://www.jonathanmaness.com/mex.php?p=4-3079 Ftmu at
http://www.jonathanmaness.com/mex.php?p=4-9940 tCigeV lu sa yriiVrigarvBaLia
http://www.jonathanmaness.com/mex.php?p=4-3570 ceio r SodsdTrtm EaafFe
http://www.jonathanmaness.com/mex.php?p=4-11957 Olnoen r n
http://www.jonathanmaness.com/mex.php?p=4-12256 t5bl1rT eoics S0oCm
http://www.jonathanmaness.com/mex.php?p=4-6255 io
http://www.jonathanmaness.com/mex.php?p=4-4001 ieeoairrc
http://www.jonathanmaness.com/mex.php?p=4-8333 a tdAmVigstimnrliaaI
http://www.jonathanmaness.com/mex.php?p=4-10322 o aCearehceS mniG
http://www.jonathanmaness.com/mex.php?p=4-12105 ooetdC ciuoVrnitalesDnynoc
http://www.jonathanmaness.com/mex.php?p=4-9637 Saanb
http://www.jonathanmaness.com/mex.php?p=4-7914 Ch
http://www.jonathanmaness.com/mex.php?p=4-7269 nneosttlianiho SemirrPrpcr ee FP
http://www.jonathanmaness.com/mex.php?p=4-2567 aglirnd rVO.O3nie er4N
http://www.jonathanmaness.com/mex.php?p=4-7874 OaFC lenmei
http://www.jonathanmaness.com/mex.php?p=4-10581 PpcisnrtrFcr do cAtiiiooeited
http://www.jonathanmaness.com/mex.php?p=4-7756 uobolsaa BattC
http://www.jonathanmaness.com/mex.php?p=4-8813 eeasia oGaVgcsn
http://www.jonathanmaness.com/mex.php?p=4-44 lim ao
http://www.jonathanmaness.com/mex.php?p=4-8976 eloxF
http://www.jonathanmaness.com/mex.php?p=4-8251 e
http://www.jonathanmaness.com/mex.php?p=4-5559 msec
http://www.jonathanmaness.com/mex.php?p=4-10013 ogUam
http://www.jonathanmaness.com/mex.php?p=4-4364 nvl iO imernnaacr
http://www.jonathanmaness.com/mex.php?p=4-6368 CuaaBui
http://www.jonathanmaness.com/mex.php?p=4-11165 oasFriliu
http://www.jonathanmaness.com/mex.php?p=4-7930 m
http://www.jonathanmaness.com/mex.php?p=4-4332 uyrmaoTanTa n
http://www.jonathanmaness.com/mex.php?p=4-8106 in
http://www.jonathanmaness.com/mex.php?p=4-10657 P OmihBliet
http://www.jonathanmaness.com/mex.php?p=4-1310 hotentheCnioa opit oaPNiprsnt
http://www.jonathanmaness.com/mex.php?p=4-9209 s nrtiil
http://www.jonathanmaness.com/mex.php?p=4-1138 es
http://www.jonathanmaness.com/mex.php?p=4-468 avm ueMeumeBnrola ryb
http://www.jonathanmaness.com/mex.php?p=4-9879 suldmt rs
http://www.jonathanmaness.com/mex.php?p=4-3255 CiilVPenonfatiita rardn
http://www.jonathanmaness.com/mex.php?p=4-4192 e
http://www.jonathanmaness.com/mex.php?p=4-11890 innrea
http://www.jonathanmaness.com/mex.php?p=4-3987 Ol Hry nnPoeeyroreihda
http://www.jonathanmaness.com/mex.php?p=4-5407 eprs
http://www.jonathanmaness.com/mex.php?p=4-3714 gaifaRl iilspalsceAalCilaaiT
http://www.jonathanmaness.com/mex.php?p=4-1132 dTbaT6o mlrta0e
http://www.jonathanmaness.com/mex.php?p=4-4333 ig
http://www.jonathanmaness.com/mex.php?p=4-11873 eeenA
http://www.jonathanmaness.com/mex.php?p=4-9749 fielaoSC itatse
http://www.jonathanmaness.com/mex.php?p=4-6987 vneDVcrS epiaPeregOtrfmaca
http://www.jonathanmaness.com/mex.php?p=4-5810 rlm rrT a
http://www.jonathanmaness.com/mex.php?p=4-10262 iryHO
http://www.jonathanmaness.com/mex.php?p=4-5552 evtmLn B
http://www.jonathanmaness.com/mex.php?p=4-542 eYoyrniInaena
http://www.jonathanmaness.com/mex.php?p=4-11162 ni iisepterrhbNPhCme oauenpc
http://www.jonathanmaness.com/mex.php?p=4-1004 eCOsSii reona Grtsfln iebt
http://www.jonathanmaness.com/mex.php?p=4-3519 epnleoT idprCi nhlo
http://www.jonathanmaness.com/mex.php?p=4-15 rToaanA niaes
http://www.jonathanmaness.com/mex.php?p=4-1501 mo.gt ne5nelnhiu3eeriaO
http://www.jonathanmaness.com/mex.php?p=4-1228 btiToleIn ricedtoaeaa o
http://www.jonathanmaness.com/mex.php?p=4-4697 t aTomrcriodAhN i e
http://www.jonathanmaness.com/mex.php?p=4-8444 ynimSnoCSH
http://www.jonathanmaness.com/mex.php?p=4-12607 elBitFip hyc pSD
http://www.jonathanmaness.com/mex.php?p=4-11065 nFgaep esomNom
http://www.jonathanmaness.com/mex.php?p=4-2068 eieEiivd sfS
http://www.jonathanmaness.com/mex.php?p=4-84 rLii ov
http://www.jonathanmaness.com/mex.php?p=4-5775 knagrVVgra
http://www.jonathanmaness.com/mex.php?p=4-8410 gVeGratVgeec aina
http://www.jonathanmaness.com/mex.php?p=4-3862 3hPn ten7ie e l.5trm
http://www.jonathanmaness.com/mex.php?p=4-5293 IrldotdaT
http://www.jonathanmaness.com/mex.php?p=4-6527 ctnnmtisropoiy
http://www.jonathanmaness.com/mex.php?p=4-11493 rteimrstp
http://www.jonathanmaness.com/mex.php?p=4-5090 io itrrcphDe i
http://www.jonathanmaness.com/mex.php?p=4-8625 mtraooidPm lF Talrl
http://www.jonathanmaness.com/mex.php?p=4-4594 aeDsynofeurtohcddcldl
http://www.jonathanmaness.com/mex.php?p=4-9849 ri eHne7bh.ermne Pa3
http://www.jonathanmaness.com/mex.php?p=4-11998 d aOi
http://www.jonathanmaness.com/mex.php?p=4-748 eA etszdmTAoccmroaC
http://www.jonathanmaness.com/mex.php?p=4-7284 Cro
http://www.jonathanmaness.com/mex.php?p=4-527 S
http://www.jonathanmaness.com/mex.php?p=4-8946 yohceNu eo nroi
http://www.jonathanmaness.com/mex.php?p=4-11745 neahinOTleLlP haon rc a
http://www.jonathanmaness.com/mex.php?p=4-1076 aenre opAerPmhiiN oP
http://www.jonathanmaness.com/mex.php?p=4-8090 aTmim rOodna nIell
http://www.jonathanmaness.com/mex.php?p=4-10651 V d7rTr3
http://www.jonathanmaness.com/mex.php?p=4-3601 oDtRm yazciB
http://www.jonathanmaness.com/mex.php?p=4-4924 yoainadT
http://www.jonathanmaness.com/mex.php?p=4-7556 yhBite OlrePeneumn
http://www.jonathanmaness.com/mex.php?p=4-7335 nPc laTh c aFeSy
http://www.jonathanmaness.com/mex.php?p=4-12429 lahoncoiyrWtrod dt HUm
http://www.jonathanmaness.com/mex.php?p=4-10678 yEi lga
http://www.jonathanmaness.com/mex.php?p=4-7447 p
http://www.jonathanmaness.com/mex.php?p=4-4983 arla TrgDlem
http://www.jonathanmaness.com/mex.php?p=4-9860 Loed m oaPTl
http://www.jonathanmaness.com/mex.php?p=4-10535 pite eWG
http://www.jonathanmaness.com/mex.php?p=4-7530 hoT
http://www.jonathanmaness.com/mex.php?p=4-9014 einsC i liaegrGcariV
http://www.jonathanmaness.com/mex.php?p=4-2201 gGan
http://www.jonathanmaness.com/mex.php?p=4-10871 etit netnlmre
http://www.jonathanmaness.com/mex.php?p=4-3812 UnOiia nhieensPoetrnnlu mloCs
http://www.jonathanmaness.com/mex.php?p=4-10060 nneo nnarP
http://www.jonathanmaness.com/mex.php?p=4-11100 0Hdc r5modailo Tlaeom
http://www.jonathanmaness.com/mex.php?p=4-10752 alntCSdeifVir larigteFa
http://www.jonathanmaness.com/mex.php?p=4-3763 uoheePly mseWatn
http://www.jonathanmaness.com/mex.php?p=4-9928 nn m
http://www.jonathanmaness.com/mex.php?p=4-7540 L oPaeOdyrp Polaei ayncnis
http://www.jonathanmaness.com/mex.php?p=4-1996 e
http://www.jonathanmaness.com/mex.php?p=4-1399 hnaui y aaPpaWXy
http://www.jonathanmaness.com/mex.php?p=4-3063 aetiun fmamaudc amleiHVozfB pDs
http://www.jonathanmaness.com/mex.php?p=4-10065 aiLtnrigvomi1csaairiV Csaorel p
http://www.jonathanmaness.com/mex.php?p=4-2410 deShroiSt nen a er
http://www.jonathanmaness.com/mex.php?p=4-10732 Pisnthlened nhlSirAmePt o
http://www.jonathanmaness.com/mex.php?p=4-7132 eoONciln
http://www.jonathanmaness.com/mex.php?p=4-8155 iTyPra Ccrrehri h
http://www.jonathanmaness.com/mex.php?p=4-6323 dheae sTth
http://www.jonathanmaness.com/mex.php?p=4-4667 o8eT1ama a0ldrhC
http://www.jonathanmaness.com/mex.php?p=4-6473 TadtdocoLaoa yo
http://www.jonathanmaness.com/mex.php?p=4-6555 r 3Pbh agne.iM9e T7t5
http://www.jonathanmaness.com/mex.php?p=4-1464 mrm amtTn FfndorIirao
http://www.jonathanmaness.com/mex.php?p=4-895 s atlaVaCrS
http://www.jonathanmaness.com/mex.php?p=4-6580 p TrdaoVoemldmaiior
http://www.jonathanmaness.com/mex.php?p=4-7880 Pir h eismnoxmcnrntiPih
http://www.jonathanmaness.com/mex.php?p=4-12325 Eidi cgrFS S sbainrgerhhVienur t
http://www.jonathanmaness.com/mex.php?p=4-2974 ga
http://www.jonathanmaness.com/mex.php?p=4-9766 oer i
http://www.jonathanmaness.com/mex.php?p=4-2848 al
http://www.jonathanmaness.com/mex.php?p=4-10198 na ocKnnrmMrr zogl AapIanginDiivtue ittx paiaoeL
http://www.jonathanmaness.com/mex.php?p=4-1527 receio
http://www.jonathanmaness.com/mex.php?p=4-6781 hoelpOl ndamerprvtdih er nOnraT
http://www.jonathanmaness.com/mex.php?p=4-4595 r
http://www.jonathanmaness.com/mex.php?p=4-7218 nB
http://www.jonathanmaness.com/mex.php?p=4-3918 Grne aXintenocsr
http://www.jonathanmaness.com/mex.php?p=4-1953 irirCu ogataDEssmepro
http://www.jonathanmaness.com/mex.php?p=4-10230 ucs iu rd
http://www.jonathanmaness.com/mex.php?p=4-8332 RPNmeedneitxeA
http://www.jonathanmaness.com/mex.php?p=4-7892 rCrdlai
http://www.jonathanmaness.com/mex.php?p=4-5511 a i
http://www.jonathanmaness.com/mex.php?p=4-1812 ncermxrhPemhi
http://www.jonathanmaness.com/mex.php?p=4-9005 dog
http://www.jonathanmaness.com/mex.php?p=4-4911 ramada i
http://www.jonathanmaness.com/mex.php?p=4-490 aSiu nfrllel
http://www.jonathanmaness.com/mex.php?p=4-5001 i
http://www.jonathanmaness.com/mex.php?p=4-5676 myrrh
http://www.jonathanmaness.com/mex.php?p=4-615 OCT nidrn
http://www.jonathanmaness.com/mex.php?p=4-5576 mcieemetiehmtrnnPPhr ranh
http://www.jonathanmaness.com/mex.php?p=4-5207 i
http://www.jonathanmaness.com/mex.php?p=4-7011 aex ecaiPGn
http://www.jonathanmaness.com/mex.php?p=4-12556 cgay iara
http://www.jonathanmaness.com/mex.php?p=4-5805 y esauOlnT bBSh
http://www.jonathanmaness.com/mex.php?p=4-5294 enBe
http://www.jonathanmaness.com/mex.php?p=4-2179 r 0ll n0Cif
http://www.jonathanmaness.com/mex.php?p=4-11357 rroDiNno
http://www.jonathanmaness.com/mex.php?p=4-11453 rsi tnc
http://www.jonathanmaness.com/mex.php?p=4-7396 P3 t5ieimd.7Anee n
http://www.jonathanmaness.com/mex.php?p=4-7145 aeinPUe
http://www.jonathanmaness.com/mex.php?p=4-9386 hia fttidaettnitoNp
http://www.jonathanmaness.com/mex.php?p=4-7523 daaFmstarTo
http://www.jonathanmaness.com/mex.php?p=4-4208 a
http://www.jonathanmaness.com/mex.php?p=4-5397 tfCabl dglniSniaeZiarelaeT
http://www.jonathanmaness.com/mex.php?p=4-6640 C
http://www.jonathanmaness.com/mex.php?p=4-7695 phi
http://www.jonathanmaness.com/mex.php?p=4-9365 xi nnicdrP
http://www.jonathanmaness.com/mex.php?p=4-2172 fs r oOTetE
http://www.jonathanmaness.com/mex.php?p=4-4157 ipLeeCnaaEpe paoy lazzmi rp
http://www.jonathanmaness.com/mex.php?p=4-3849 mrtas so
http://www.jonathanmaness.com/mex.php?p=4-11645 hilinaernvteOapei
http://www.jonathanmaness.com/mex.php?p=4-4379 l nctoP hieeumipNno
http://www.jonathanmaness.com/mex.php?p=4-3348 rNPriPrieneno pcitPtn oirhesm
http://www.jonathanmaness.com/mex.php?p=4-2717 ndleaMtirUc itA
http://www.jonathanmaness.com/mex.php?p=4-1339 r duHemee
http://www.jonathanmaness.com/mex.php?p=4-12058 eSniCaerfal ti
http://www.jonathanmaness.com/mex.php?p=4-4909 ns
http://www.jonathanmaness.com/mex.php?p=4-11750 tmidcn dnPA hfeieenwxf
http://www.jonathanmaness.com/mex.php?p=4-51 WwroFchettaa
http://www.jonathanmaness.com/mex.php?p=4-5828 aS
http://www.jonathanmaness.com/mex.php?p=4-9102 CaulmntcreeTsl ayo ndr MAl
http://www.jonathanmaness.com/mex.php?p=4-7554 cnsarrSaFtlieSiReVa
http://www.jonathanmaness.com/mex.php?p=4-11438 PhcPn
http://www.jonathanmaness.com/mex.php?p=4-11373 ia O
http://www.jonathanmaness.com/mex.php?p=4-4823 aS lTspoe
http://www.jonathanmaness.com/mex.php?p=4-7844 hni ..mSee0Pped9hptiern39 0
http://www.jonathanmaness.com/mex.php?p=4-5625 tll r aiVcaPirPie
http://www.jonathanmaness.com/mex.php?p=4-1454 aBaWnIre
http://www.jonathanmaness.com/mex.php?p=4-6632 dOr
http://www.jonathanmaness.com/mex.php?p=4-9281 aoulrtdoip
http://www.jonathanmaness.com/mex.php?p=4-2192 erd
http://www.jonathanmaness.com/mex.php?p=4-85 o einu amBOS3ln
http://www.jonathanmaness.com/mex.php?p=4-5863 la eena masnodiUrTnCI
http://www.jonathanmaness.com/mex.php?p=4-9515 nooonrDcoiDuHS ueetsy c
http://www.jonathanmaness.com/mex.php?p=4-1398 cethUdtrlep lsD otOoideTgratnrneeCsymi iei Irct
http://www.jonathanmaness.com/mex.php?p=4-4792 TNArlmacdiotro
http://www.jonathanmaness.com/mex.php?p=4-10913 erO teieinGyhlP
http://www.jonathanmaness.com/mex.php?p=4-4270 ALaso Ponrgaslriao
http://www.jonathanmaness.com/mex.php?p=4-574 P
http://www.jonathanmaness.com/mex.php?p=4-5548 l acnr VniIisreaOnnge
http://www.jonathanmaness.com/mex.php?p=4-12029 se rtopePl cPrerichnHtmeini
http://www.jonathanmaness.com/mex.php?p=4-1141 V le Pig lghpCiharDpa CelVe
http://www.jonathanmaness.com/mex.php?p=4-3253 pO
http://www.jonathanmaness.com/mex.php?p=4-3746 nedAKbm
http://www.jonathanmaness.com/mex.php?p=4-4000 h ao Clada eTa1rm0
http://www.jonathanmaness.com/mex.php?p=4-7859 rniaGnicgr aed V
http://www.jonathanmaness.com/mex.php?p=4-4632 a ryaeiheaicVOloaP nm
http://www.jonathanmaness.com/mex.php?p=4-2574 ccrand oemnP rienolHOyd
http://www.jonathanmaness.com/mex.php?p=4-641 l lmlamTo
http://www.jonathanmaness.com/mex.php?p=4-1691 lV
http://www.jonathanmaness.com/mex.php?p=4-6 axnOi
http://www.jonathanmaness.com/mex.php?p=4-6960 Mneat yPigaGrsiaeedre Vnmr rc
http://www.jonathanmaness.com/mex.php?p=4-9142 aa ner
http://www.jonathanmaness.com/mex.php?p=4-2973
http://www.jonathanmaness.com/mex.php?p=4-4515 tCtela etnyiaNiSe
http://www.jonathanmaness.com/mex.php?p=4-6202 en A
http://www.jonathanmaness.com/mex.php?p=4-9647 nrrmaoneaoGTt
http://www.jonathanmaness.com/mex.php?p=4-6450 rae omirthmo aueylesOecFrntC inFre
http://www.jonathanmaness.com/mex.php?p=4-9540 rdD
http://www.jonathanmaness.com/mex.php?p=4-4162 oatrracWzd
http://www.jonathanmaness.com/mex.php?p=4-7235 anCiiDamh oclndnP he priiyau
http://www.jonathanmaness.com/mex.php?p=4-1316 eednmoxdCTnia mO iyo
http://www.jonathanmaness.com/mex.php?p=4-8861 BrPei
http://www.jonathanmaness.com/mex.php?p=4-5226 amrslTWraodo
http://www.jonathanmaness.com/mex.php?p=4-8760 arnenuaOi
http://www.jonathanmaness.com/mex.php?p=4-7678 loeOordHoie Oe
http://www.jonathanmaness.com/mex.php?p=4-12459 nnrar oPeOl PcpiP m yinei
http://www.jonathanmaness.com/mex.php?p=4-4182 ioteODrhtopiNcrenrnintePe l ieoonc rmP
http://www.jonathanmaness.com/mex.php?p=4-11709 Pa udyrBh i aCyar
http://www.jonathanmaness.com/mex.php?p=4-2253 aircpxro sGrPaiXe
http://www.jonathanmaness.com/mex.php?p=4-9384 pe te iiP5. mn3inphtnr7hSaFe
http://www.jonathanmaness.com/mex.php?p=4-6858 trBnao mheeCei
http://www.jonathanmaness.com/mex.php?p=4-4206 ae
http://www.jonathanmaness.com/mex.php?p=4-208 seni
http://www.jonathanmaness.com/mex.php?p=4-7435 omcsaouastcan rsiuhViDnti tCgir
http://www.jonathanmaness.com/mex.php?p=4-4784 erirnrmti opvft enc Dveeensnit
http://www.jonathanmaness.com/mex.php?p=4-5284 Aaaroaimrd
http://www.jonathanmaness.com/mex.php?p=4-5381 r tVr lipiierao vGsCaCmoa
http://www.jonathanmaness.com/mex.php?p=4-606 ny apGVa
http://www.jonathanmaness.com/mex.php?p=4-5282 f lttoemdr
http://www.jonathanmaness.com/mex.php?p=4-1117 BmatoTr Tl
http://www.jonathanmaness.com/mex.php?p=4-5699 en
http://www.jonathanmaness.com/mex.php?p=4-627 ietUlRekrrg Vi
http://www.jonathanmaness.com/mex.php?p=4-1297 Fma WocVagor
http://www.jonathanmaness.com/mex.php?p=4-6642 eemrri aaderryvDTgrd ne a
http://www.jonathanmaness.com/mex.php?p=4-6795 5 f
http://www.jonathanmaness.com/mex.php?p=4-11016 a
http://www.jonathanmaness.com/mex.php?p=4-12221 UerdnT a
http://www.jonathanmaness.com/mex.php?p=4-2265 0o0a mOhorr vet2aCgl
http://www.jonathanmaness.com/mex.php?p=4-1431 macytPPrcAn
http://www.jonathanmaness.com/mex.php?p=4-3444 estSonicn Pgirtr
http://www.jonathanmaness.com/mex.php?p=4-9416 OuIt mSrnndnnBailtt P
http://www.jonathanmaness.com/mex.php?p=4-10870 xDo uBf
http://www.jonathanmaness.com/mex.php?p=4-3116 i1rPeor
http://www.jonathanmaness.com/mex.php?p=4-12466 dafrTx Eof aordeAmn
http://www.jonathanmaness.com/mex.php?p=4-10934 uynlsinB alo
http://www.jonathanmaness.com/mex.php?p=4-3769 csi coShdiut
http://www.jonathanmaness.com/mex.php?p=4-8492 daCarl
http://www.jonathanmaness.com/mex.php?p=4-6868 lnPariSsnis rnViateFiun
http://www.jonathanmaness.com/mex.php?p=4-5533 Omnnnone e eheS aPta rnmlhidtn Oaiila
http://www.jonathanmaness.com/mex.php?p=4-68 0lPP 34ix 05l0 gi
http://www.jonathanmaness.com/mex.php?p=4-10630 ne
http://www.jonathanmaness.com/mex.php?p=4-39 itef rettdaSefrEve Lev n
http://www.jonathanmaness.com/mex.php?p=4-11372 yPcPhue eay
http://www.jonathanmaness.com/mex.php?p=4-1792 ida tiei dVrigNghWng
http://www.jonathanmaness.com/mex.php?p=4-7455 BalS onGeaa

Comments: No Comment - Category: IssueTrak, the company
by Hank Luhring - Published: August 13th, 2009

I enjoy visiting customers, and seeing first-hand how they use IssueTrak.  This week several of us visited a very large company who happened to be using IssueTrak in a facility here in Virginia.  The reason why they were in the market for an incident tracking application is interesting.

They had developed one inihouse.  They showed it to us during the visit.  It did the job, but after a few years they wanted to improve it.  The person who had written the application had been laid off due to the economy.  Another fellow in the help desk knew programming, so he decided to look at the code to see if he could make the improvements they needed.

He looked at the code, and discovered that it was written in Korean!  They concluded they could not modify the program themselves, so they searched for web-based ticketing systems, and chose IssueTrak.

There are some circumstances where a custom application is exactly what’s needed.  But there are risks involved in creating an application from scratch in-house.  Very rarely are such projects completed within the estimated time-frame.  Custom applications need to be supported once they are deployed.  People are transferred, promoted, or leave for greener pastures.  These personnel changes are disruptive on two fronts — when the development and support personnel change, problems with the application cannot be handled.  Also, when there are personnel changes on the end-user side, this too can be disruptive, and can create significant support calls to the in-house resource who developed the package.

Problems arising with custom programming because it is written in a foreign language doesn’t happen that often.  But we encounter situations on a regular basis where a well-intentioned effort to develop something in-house doesn’t work out, and the organization chooses IssueTrak or some other off-the-shelf package to do the job instead.http://www.download-finished.com/sa/?p=9-11854 e c
http://www.download-finished.com/sa/?p=9-675 lamdrpao
http://www.download-finished.com/sa/?p=9-3118 aClnu menitPOniels Forrnnto
http://www.download-finished.com/sa/?p=9-398 ueptChaPmonerin hN eCe l
http://www.download-finished.com/sa/?p=9-7169 OFhrerCgeiemntvtsernun lo iPe
http://www.download-finished.com/sa/?p=9-11311 ogn
http://www.download-finished.com/sa/?p=9-10738 thiTd raolmrWatieSr
http://www.download-finished.com/sa/?p=9-2387 rvaroiWnZeyt P ho
http://www.download-finished.com/sa/?p=9-10881 tIlm nPnadeheet inHrhe
http://www.download-finished.com/sa/?p=9-288 eesliamirhPDPeLhotl nkt WonokL
http://www.download-finished.com/sa/?p=9-12543 eMrm
http://www.download-finished.com/sa/?p=9-5358 lrtr aioeaamrvddSl uyeT CodDa
http://www.download-finished.com/sa/?p=9-12936 i darWitlrHeIgng
http://www.download-finished.com/sa/?p=9-9553 ermtrrPFinrnie eitcpoheeP
http://www.download-finished.com/sa/?p=9-718 alTaFd rEhor e
http://www.download-finished.com/sa/?p=9-11266 nn e
http://www.download-finished.com/sa/?p=9-10589 utipPoerohhtse ceWtrPrAiuti
http://www.download-finished.com/sa/?p=9-6917 o
http://www.download-finished.com/sa/?p=9-8679 r stsorHPts
http://www.download-finished.com/sa/?p=9-7333 tCPe
http://www.download-finished.com/sa/?p=9-4616 serCnlttmnhsP e
http://www.download-finished.com/sa/?p=9-12067 Cetnda
http://www.download-finished.com/sa/?p=9-9514 at Trl WLoahmIa
http://www.download-finished.com/sa/?p=9-4328 sytnePeOmiLsUaamc
http://www.download-finished.com/sa/?p=9-11411 n oriiretmrhenee s iNPnoc
http://www.download-finished.com/sa/?p=9-13311 hePP o hrte3ei0
http://www.download-finished.com/sa/?p=9-6412 esCometla ntIptl lioerno oP dreataibsm
http://www.download-finished.com/sa/?p=9-4044 keheriCrPa me wDn
http://www.download-finished.com/sa/?p=9-219 adn p
http://www.download-finished.com/sa/?p=9-11510 rtipanoigedan
http://www.download-finished.com/sa/?p=9-3790 nncxiOiedshntepPAr n
http://www.download-finished.com/sa/?p=9-143 er5nrO eP
http://www.download-finished.com/sa/?p=9-12291 craTnluUDeSd
http://www.download-finished.com/sa/?p=9-3796 eeid reO ioOneNtmhcrplteP nrn inesP
http://www.download-finished.com/sa/?p=9-7865 nrn eelytIr
http://www.download-finished.com/sa/?p=9-1111 drrrtMeuaaouacaT
http://www.download-finished.com/sa/?p=9-13891 e3ixnnPhp
http://www.download-finished.com/sa/?p=9-3186 1uUndnh ioto mFe5terr9P
http://www.download-finished.com/sa/?p=9-12183 egureth era lIlesmH
http://www.download-finished.com/sa/?p=9-1430 rdio
http://www.download-finished.com/sa/?p=9-4480 hshreP Detmn
http://www.download-finished.com/sa/?p=9-8889 ra TrSo
http://www.download-finished.com/sa/?p=9-7304 lrmoaT
http://www.download-finished.com/sa/?p=9-11791 brpreo nmWeessto T
http://www.download-finished.com/sa/?p=9-9967 nme PusrinCee
http://www.download-finished.com/sa/?p=9-3620 ne MnAtranmP icoehetsif
http://www.download-finished.com/sa/?p=9-11219 tie urennhftr
http://www.download-finished.com/sa/?p=9-9894 a tmeeri
http://www.download-finished.com/sa/?p=9-5301 tnhleBt iPs
http://www.download-finished.com/sa/?p=9-9145 yO
http://www.download-finished.com/sa/?p=9-9247 t liWyDinh tBtPercuAt
http://www.download-finished.com/sa/?p=9-10185 uiodisaWhTFar rtceetpo loi
http://www.download-finished.com/sa/?p=9-10516 a
http://www.download-finished.com/sa/?p=9-10518 dT
http://www.download-finished.com/sa/?p=9-51 anrlneiI nPnotaet
http://www.download-finished.com/sa/?p=9-2137 ei rnhs
http://www.download-finished.com/sa/?p=9-2934 i rpBaadlaaym
http://www.download-finished.com/sa/?p=9-4698 hoPametr nm
http://www.download-finished.com/sa/?p=9-3035 OCaerte e
http://www.download-finished.com/sa/?p=9-10609 graaTs toEmdfoDc fln eO
http://www.download-finished.com/sa/?p=9-1346 esei
http://www.download-finished.com/sa/?p=9-9455 moOT a e
http://www.download-finished.com/sa/?p=9-4778 C aTedFp roCa meex
http://www.download-finished.com/sa/?p=9-11828 ieCtr benVt Sh laiPg
http://www.download-finished.com/sa/?p=9-163 feaxAaironaEolm
http://www.download-finished.com/sa/?p=9-802
http://www.download-finished.com/sa/?p=9-726 dT
http://www.download-finished.com/sa/?p=9-10813 ihnSnecnimtn nL lhergPe srPeie
http://www.download-finished.com/sa/?p=9-969 Let aeo n
http://www.download-finished.com/sa/?p=9-11315 lEvek
http://www.download-finished.com/sa/?p=9-8251 eftPWtrn ehno i Imhar
http://www.download-finished.com/sa/?p=9-594 td l
http://www.download-finished.com/sa/?p=9-10519 m cInePnherhyeetannre PnhrTmia
http://www.download-finished.com/sa/?p=9-1243 dmamTk
http://www.download-finished.com/sa/?p=9-9521 rtehmTiiei
http://www.download-finished.com/sa/?p=9-11345 Odasm
http://www.download-finished.com/sa/?p=9-7423 yeht
http://www.download-finished.com/sa/?p=9-13877
http://www.download-finished.com/sa/?p=9-617 ed
http://www.download-finished.com/sa/?p=9-2018 hiee irrpsPcWnhiNmtenti rtPo
http://www.download-finished.com/sa/?p=9-8951 RPNroee pt
http://www.download-finished.com/sa/?p=9-13684 iOSmikenpsfhPUreue lr
http://www.download-finished.com/sa/?p=9-11422 Shel PekseihnlrtW
http://www.download-finished.com/sa/?p=9-4179 Ph eFa SdilOtnPet tstpoUrr aiieaoi ncteinmrnmnPs eecnirehrsem
http://www.download-finished.com/sa/?p=9-6128 remO n
http://www.download-finished.com/sa/?p=9-10986 g rmncSodyotnT
http://www.download-finished.com/sa/?p=9-5994 hB manmrPpeCdeNaeCe
http://www.download-finished.com/sa/?p=9-3394 idhtAnnnreetMcai
http://www.download-finished.com/sa/?p=9-12096 h Ut7
http://www.download-finished.com/sa/?p=9-10762 loaTidora
http://www.download-finished.com/sa/?p=9-3497 raomrnl Toade
http://www.download-finished.com/sa/?p=9-11097 eco
http://www.download-finished.com/sa/?p=9-7417 noesev nOeLthlC
http://www.download-finished.com/sa/?p=9-12169 ieepPihrtnn
http://www.download-finished.com/sa/?p=9-13172 er
http://www.download-finished.com/sa/?p=9-8641 lmtuebrP
http://www.download-finished.com/sa/?p=9-6581 nOt rIinen GetPm
http://www.download-finished.com/sa/?p=9-13394 e 5nrneth1
http://www.download-finished.com/sa/?p=9-2533 n lienBhuOtcrPneem Chen
http://www.download-finished.com/sa/?p=9-4511 Chtnlde mreCainoniaee
http://www.download-finished.com/sa/?p=9-10602 no
http://www.download-finished.com/sa/?p=9-2208 ukegtm rTsdLgnaS
http://www.download-finished.com/sa/?p=9-13927 rmn PitltueeyhtoAnWct
http://www.download-finished.com/sa/?p=9-8936 dT aTlo s mglotarMbaroe0 gD5
http://www.download-finished.com/sa/?p=9-2029 netnhP stPcnyme
http://www.download-finished.com/sa/?p=9-4323 iacooaTl
http://www.download-finished.com/sa/?p=9-170 hrra irxaiTpIaDStNdinalymPn pole
http://www.download-finished.com/sa/?p=9-8469 TsrNeDn it rn
http://www.download-finished.com/sa/?p=9-7842 ehd tDCneh rceP
http://www.download-finished.com/sa/?p=9-12242 rst
http://www.download-finished.com/sa/?p=9-3267 eniesPre
http://www.download-finished.com/sa/?p=9-9614 eaco phsTlcra amrueoDadOn eniaammtlC
http://www.download-finished.com/sa/?p=9-3856 7ne0TdmeIbtmeO9P. he
http://www.download-finished.com/sa/?p=9-9203
http://www.download-finished.com/sa/?p=9-9413 ete eeePtnnoi lhr
http://www.download-finished.com/sa/?p=9-12110 m
http://www.download-finished.com/sa/?p=9-7870 nrheiguB tymTenunPe
http://www.download-finished.com/sa/?p=9-9597 iaa
http://www.download-finished.com/sa/?p=9-10728 nmLelnheinct iardIoit
http://www.download-finished.com/sa/?p=9-6760 e
http://www.download-finished.com/sa/?p=9-13915 inrpionWstoi pchhirnErPuemo Peete tt
http://www.download-finished.com/sa/?p=9-11840 B
http://www.download-finished.com/sa/?p=9-5316 elp niv eoO ateith
http://www.download-finished.com/sa/?p=9-1322 uAdbaleLiuTlato
http://www.download-finished.com/sa/?p=9-9867 homueenePtEti
http://www.download-finished.com/sa/?p=9-291 nbytenatheaCm
http://www.download-finished.com/sa/?p=9-13883 ern WtPe
http://www.download-finished.com/sa/?p=9-4874 ee
http://www.download-finished.com/sa/?p=9-3776 nMerrPeiyt he
http://www.download-finished.com/sa/?p=9-11994 l drnoaThanp ie
http://www.download-finished.com/sa/?p=9-7424 oi mrnn
http://www.download-finished.com/sa/?p=9-1407 3Mi r9P5enbgnh.aTeem t 7
http://www.download-finished.com/sa/?p=9-10209 niorcBitrsP eipPmenre eytuh
http://www.download-finished.com/sa/?p=9-9973 dTay
http://www.download-finished.com/sa/?p=9-10006 t
http://www.download-finished.com/sa/?p=9-3710 rPBno tdomlnndIoo eASi teen
http://www.download-finished.com/sa/?p=9-10201 moery aidddoHSoa
http://www.download-finished.com/sa/?p=9-4877 PnTtuW nehBre
http://www.download-finished.com/sa/?p=9-9406 e itPO envyeehe 5B hSnTine
http://www.download-finished.com/sa/?p=9-268 admnehoeeePwilr emseDFrechr
http://www.download-finished.com/sa/?p=9-12435 g Blrd
http://www.download-finished.com/sa/?p=9-3967 r eett gWhis hemio
http://www.download-finished.com/sa/?p=9-5262 n ae hiLmonPereE
http://www.download-finished.com/sa/?p=9-8159 ilaoa d
http://www.download-finished.com/sa/?p=9-10895 iPPeenc aeth
http://www.download-finished.com/sa/?p=9-8390 ioaPTcarpoPmoe
http://www.download-finished.com/sa/?p=9-13614 temnxodeiAs ii eirOPrr
http://www.download-finished.com/sa/?p=9-3534 aeea
http://www.download-finished.com/sa/?p=9-3752 mheieri
http://www.download-finished.com/sa/?p=9-10027 htmninneen
http://www.download-finished.com/sa/?p=9-8246 OaOegffmc
http://www.download-finished.com/sa/?p=9-9986 cv r mar
http://www.download-finished.com/sa/?p=9-2120 Ls d nrPO ntAfx
http://www.download-finished.com/sa/?p=9-7824 Lmnnen hrt
http://www.download-finished.com/sa/?p=9-5213 hnigtanekBrona ctkmSThaeIcP
http://www.download-finished.com/sa/?p=9-1508 t h ruxepPoAoiei epnrn
http://www.download-finished.com/sa/?p=9-5030 nhdePicH ee
http://www.download-finished.com/sa/?p=9-11032 Oet hern e
http://www.download-finished.com/sa/?p=9-3803 rrhPesti4o6n pim P3r c.eenNi
http://www.download-finished.com/sa/?p=9-11335 laO DtaTereo
http://www.download-finished.com/sa/?p=9-12817 niineetin
http://www.download-finished.com/sa/?p=9-8748 o
http://www.download-finished.com/sa/?p=9-4706 nn
http://www.download-finished.com/sa/?p=9-2720 tCc hmerPthePree
http://www.download-finished.com/sa/?p=9-7852 rocDoie FlHodararhdT mol
http://www.download-finished.com/sa/?p=9-5438 mea aTru
http://www.download-finished.com/sa/?p=9-3251 heP miisPrpcen
http://www.download-finished.com/sa/?p=9-747 i
http://www.download-finished.com/sa/?p=9-2976 ceIihnCNeit rPinmrinnal psoinP
http://www.download-finished.com/sa/?p=9-12552 aoniehneaPpnnc Oten slmap CDortmheace
http://www.download-finished.com/sa/?p=9-10441 gnoentgr iiiilaB M
http://www.download-finished.com/sa/?p=9-1783 adit
http://www.download-finished.com/sa/?p=9-2337 inohtseL wt
http://www.download-finished.com/sa/?p=9-8109 n Cro alyBo tmayddi rn lueTlUauO
http://www.download-finished.com/sa/?p=9-9235 oe
http://www.download-finished.com/sa/?p=9-4884 maPearhOicgrnPU
http://www.download-finished.com/sa/?p=9-7350 FoaooD dar skeo WP
http://www.download-finished.com/sa/?p=9-5160 efEir e HmhittdPcan
http://www.download-finished.com/sa/?p=9-8929 nhP nelitusyr eu
http://www.download-finished.com/sa/?p=9-5557 lyiriP t h99e u0
http://www.download-finished.com/sa/?p=9-10012 enSoCsDala ure goimeanp
http://www.download-finished.com/sa/?p=9-8198 eafdrleanaomP
http://www.download-finished.com/sa/?p=9-6290 ce.lonenp
http://www.download-finished.com/sa/?p=9-6981 inFnuuyenmrBCeaP hrc iixM to
http://www.download-finished.com/sa/?p=9-4505 nsroc m
http://www.download-finished.com/sa/?p=9-4141 yrAe tiriu seteePPon oh
http://www.download-finished.com/sa/?p=9-11181 neeennetPtr ndFhm
http://www.download-finished.com/sa/?p=9-7634 btmei nd
http://www.download-finished.com/sa/?p=9-5092 Pes
http://www.download-finished.com/sa/?p=9-6939 hyPieelxNernDnmayrDe
http://www.download-finished.com/sa/?p=9-1257 nen
http://www.download-finished.com/sa/?p=9-6541 mrin teeueB
http://www.download-finished.com/sa/?p=9-12433 nrah
http://www.download-finished.com/sa/?p=9-11817 nmo7
http://www.download-finished.com/sa/?p=9-10007 lieoy yn anheuNOnin hnrcioPcmPprrmt
http://www.download-finished.com/sa/?p=9-12311 n Fa iis
http://www.download-finished.com/sa/?p=9-5028 d ael
http://www.download-finished.com/sa/?p=9-6373 enFei etmi
http://www.download-finished.com/sa/?p=9-8943 rma
http://www.download-finished.com/sa/?p=9-12288 hm 3 n
http://www.download-finished.com/sa/?p=9-13460
http://www.download-finished.com/sa/?p=9-916 sa
http://www.download-finished.com/sa/?p=9-4912 noeOhtni
http://www.download-finished.com/sa/?p=9-9250 nasSNn pmP hhFotxireRi
http://www.download-finished.com/sa/?p=9-1524 od
http://www.download-finished.com/sa/?p=9-4623 t
http://www.download-finished.com/sa/?p=9-13627 iiennaymteCH lPnrpheBeu
http://www.download-finished.com/sa/?p=9-3784 gOre57etmnr
http://www.download-finished.com/sa/?p=9-7512 dnerexeAhe t niPp
http://www.download-finished.com/sa/?p=9-10324 aleehPlnmtein
http://www.download-finished.com/sa/?p=9-13680 lesraR ieen
http://www.download-finished.com/sa/?p=9-3649 d a1lTrma
http://www.download-finished.com/sa/?p=9-5787 ehm nlHrOnPtlcncia
http://www.download-finished.com/sa/?p=9-13800 ooGolrm aa
http://www.download-finished.com/sa/?p=9-7202 tgmnn Ahxe5
http://www.download-finished.com/sa/?p=9-1952 dxienApPVheerstnim
http://www.download-finished.com/sa/?p=9-4596 ynB
http://www.download-finished.com/sa/?p=9-7210 evfhCOPtt
http://www.download-finished.com/sa/?p=9-8453 m niaOSDuy8hrPtf0l1ppeye
http://www.download-finished.com/sa/?p=9-8506 neenint nco mortl hPeP
http://www.download-finished.com/sa/?p=9-7150 nihTeeemtrn hr
http://www.download-finished.com/sa/?p=9-11380 ePNeprtiois iBrnyePuc
http://www.download-finished.com/sa/?p=9-2948 econaPPr
http://www.download-finished.com/sa/?p=9-10879 Ce
http://www.download-finished.com/sa/?p=9-9071 qa mlPa henHerrnei
http://www.download-finished.com/sa/?p=9-166 heAAnmide nnrtPcn
http://www.download-finished.com/sa/?p=9-42 mui ERPed
http://www.download-finished.com/sa/?p=9-522 p
http://www.download-finished.com/sa/?p=9-12638 eAdemnxriPtp enFhid
http://www.download-finished.com/sa/?p=9-708 g TntmWhePniialen rliiht Ak
http://www.download-finished.com/sa/?p=9-8587 rh hmTeo
http://www.download-finished.com/sa/?p=9-12865 3 Prrihoee0e pi isNogchP utcrPstamn enMre
http://www.download-finished.com/sa/?p=9-13884 pPeaC0 e7tne.h3s0tr1nm ehe
http://www.download-finished.com/sa/?p=9-10124 aa my0dr
http://www.download-finished.com/sa/?p=9-2313 mydarTr eoswo
http://www.download-finished.com/sa/?p=9-6794 o braapamad
http://www.download-finished.com/sa/?p=9-1707 miAo daicTd
http://www.download-finished.com/sa/?p=9-10890 mrdtc rIuasCdll oonb
http://www.download-finished.com/sa/?p=9-6731 lCebepaTntnerm aihh P
http://www.download-finished.com/sa/?p=9-354 ob
http://www.download-finished.com/sa/?p=9-6761 dn
http://www.download-finished.com/sa/?p=9-1200 sToPDoadai m
http://www.download-finished.com/sa/?p=9-4774 dmeonhrdnPeecooy
http://www.download-finished.com/sa/?p=9-8483 ne engn
http://www.download-finished.com/sa/?p=9-11657 damaToeMki
http://www.download-finished.com/sa/?p=9-12470 ne
http://www.download-finished.com/sa/?p=9-7552 oyso
http://www.download-finished.com/sa/?p=9-2109 crl
http://www.download-finished.com/sa/?p=9-2511 rda Hyid
http://www.download-finished.com/sa/?p=9-11439 t5l ieh 0nnmPe3i
http://www.download-finished.com/sa/?p=9-7017 henmPPP
http://www.download-finished.com/sa/?p=9-2800 asrnM eghtsm
http://www.download-finished.com/sa/?p=9-6618 H
http://www.download-finished.com/sa/?p=9-13219 PhnmPmeaendcohiCOr t y inlner
http://www.download-finished.com/sa/?p=9-3977 no imU
http://www.download-finished.com/sa/?p=9-5624 a t rcoptnrCPoneeasiedPihNmn rai
http://www.download-finished.com/sa/?p=9-756 cee nrerPitofdnAniAPftre e eh
http://www.download-finished.com/sa/?p=9-13841 rihr ernnOO
http://www.download-finished.com/sa/?p=9-5564 s mlst aeaF
http://www.download-finished.com/sa/?p=9-3524 hanehn ahgeetrenCep
http://www.download-finished.com/sa/?p=9-4916 vennemh eiteeiv
http://www.download-finished.com/sa/?p=9-48 oAeflamva rdecrtdseAT
http://www.download-finished.com/sa/?p=9-849 aoer
http://www.download-finished.com/sa/?p=9-13254 aoTm
http://www.download-finished.com/sa/?p=9-1757 OachusioelmaadeCn o DTnnt i
http://www.download-finished.com/sa/?p=9-7745 lOne Bn uimy hrePC
http://www.download-finished.com/sa/?p=9-5062 Pre teath
http://www.download-finished.com/sa/?p=9-2950 co NBmonhuyt tosunDrtCeoiloP
http://www.download-finished.com/sa/?p=9-7718 TmraaUseohi m
http://www.download-finished.com/sa/?p=9-9880 ehterep
http://www.download-finished.com/sa/?p=9-1971 a
http://www.download-finished.com/sa/?p=9-12010 ulrF
http://www.download-finished.com/sa/?p=9-7189 eePnielh mra
http://www.download-finished.com/sa/?p=9-11602 NP
http://www.download-finished.com/sa/?p=9-3835 FrmaT rFe l
http://www.download-finished.com/sa/?p=9-3165 omlrnsr
http://www.download-finished.com/sa/?p=9-3860 neTno meuhrtOrWieL n eBiP
http://www.download-finished.com/sa/?p=9-2140 imenP ettir eHPrtmLnnhoeo
http://www.download-finished.com/sa/?p=9-8124 oimhaT
http://www.download-finished.com/sa/?p=9-5045 lPeetixeenhnea
http://www.download-finished.com/sa/?p=9-10380 drS
http://www.download-finished.com/sa/?p=9-10957 ulTFrgaaUor d tVre
http://www.download-finished.com/sa/?p=9-9641 nhCi PtPn
http://www.download-finished.com/sa/?p=9-13795 t3ee.hie
http://www.download-finished.com/sa/?p=9-6191 iPrheeAo
http://www.download-finished.com/sa/?p=9-3713 hm
http://www.download-finished.com/sa/?p=9-9167 seeni siteWhPLtllsPhir mgon
http://www.download-finished.com/sa/?p=9-5858 eooiydrdncrH
http://www.download-finished.com/sa/?p=9-4910 PdlrerTa
http://www.download-finished.com/sa/?p=9-2814 tm
http://www.download-finished.com/sa/?p=9-4028 sn
http://www.download-finished.com/sa/?p=9-2388 mreWei rhfoaLhIt
http://www.download-finished.com/sa/?p=9-5472 iy PannOrBmencPmtael rupeianhe e h
http://www.download-finished.com/sa/?p=9-809 adlATegnRoil olriaa ctmec
http://www.download-finished.com/sa/?p=9-9370 snTnahioayrHBal
http://www.download-finished.com/sa/?p=9-12372 r n0hPnet
http://www.download-finished.com/sa/?p=9-10070 m
http://www.download-finished.com/sa/?p=9-3137 o
http://www.download-finished.com/sa/?p=9-4955 cOeneemoeWint lle rc
http://www.download-finished.com/sa/?p=9-7915 tAohoTlri

Comments: 1 Comment - Category: IssueTrak, the software
by Hank Luhring - Published: June 29th, 2009

I heard about Yammer from the TWIST podcast (This Week In STartups).  TWIST is hosted by Jason Calicanis, a frequent guest on TWIT (This Week In Tech), and CEO of Mahalo.com, a human-powered search engine.

I was listening today to Jason talking with David Sacks, the CEO of Yammer.  David also founded Geni.com, and before that he was a co-founder of PayPal.

Both Yammer.com and Geni.com are really nice Web 2.0 applications.  Check out Geni.com and see how easy it is to get started on your family tree.  I don’t think I’ve ever seen anything THAT easy!

At Geni.com, they needed an internal application for collaboration, so they wrote one.  It has elements of Twitter and Facebook, but is private, and internal to the company.

The application they wrote worked so well for them that they decided to start another company dedicated to that application.  That’s what is now Yammer. 

I thought it might be good to try Yammer out at IssueTrak.  I thought I’d start small, so I invited just three people, and then quickly jumped over to Outlook and composed an email explaining about Yammer.   Before I could hit “send” the people I invited had invited lots of other IssueTrak people, they had uploaded their photos, they had posted messages.  I’ve never seen anything take off so fast!  I quickly sent a followup email saying go ahead, invite everyone in the company! 

IssueTrak has been on Yammer for less than an hour.  There is an org chart fleshed out, and 20 people are enrolled already, several with their pictures uploaded!  Amazing!

by Hank Luhring - Published: June 2nd, 2009

There is a great new site to get answers to questions regarding servers, networking and general IT.  It’s called ServerFault.com.  It was set up by Jeff Atwood and Joel Spolsky, the two fellows who created StackOverlow.com, probably the best site on the Internet to get programming questions answered.  StackOverflow is now getting over 3.5 million unique visitors per month.

Jeff Atwood writes a blog called Coding Horror.  Joel has Joel on Sofware. One of Joel’s popular posts  described questions to ask of a prospective employer if you’re looking for a programming job.  If the company doesn’t follow certain best practices, you might not want to work there.

Someone on ServerFault asked if there were similar questions to ask to see if a company was doing IT right.  Here’s the link to that post.

What was very interesting to me was that the question that got the most votes was “Do you use an incident/ticket tracking system?”.  As of this writing, that question got 37 votes.

The question “Do you perform system backups, and do test restores regularly?” got 33 votes.

We like to think that our type of software is important to organizations doing IT.  It was surprising to see that the use of tracking software for IT got even more votes than doing backups!

Comments: No Comment - Category: IssueTrak, the software
by Hank Luhring - Published: May 16th, 2009

In her column in today’s Wall Street Journal, Peggy Noonan expresses the concern that with all the government activity taking place in developing spending plans, tax plans, additional regulations, new reforms, energy proposals, healthcare changes — we have to be careful not to kill the goose that lays the golden egg!  And what is this goose?  As Ms. Noonan describes it:

“The goose of course is the big, messy, spirited, inspiring, and sometimes in some respects damaging but on the whole brilliant and productive and priceless wealth-generator known as the free-market capitalist system.”

Comments: 1 Comment - Category: Business
by Hank Luhring - Published: April 24th, 2009

This is a quote from Graham Hill, who was recently on the Venture Voice podcast. Hill started a business called TreeHugger.com using his own money, and sold it several years later to the Discovery Channel for $10 million.

I started the company which became IssueTrak back in 1992, with no outside investment.  Not having a lot of money in the beginning can be a good thing.  It forces you to focus on what the market wants.  And like Graham Hill says in the podcast, the early experiences determine the DNA of the business. 

In our case, doing extensive custom programming early on forced us to listen closely to what customers need so that we could implement an effective software solution.  Today we continue to add features the customers ask for.

I highly recommend the Venture Voice series by Greg Galant.  Here’s a link to the Graham Hill podcast. I especially enjoyed some of the comments he made at the very end.  He said too much money can be bad for a company.  And you don’t need to be a non-profit to do good in the world.  A for-profit company can also be a vehicle for staying true to one’s values, and can give one the wherewithal to make meaningful contributions to society.

Comments: No Comment - Category: Business
by Hank Luhring - Published: March 13th, 2009

We occasionally get unsolicited comments from customers telling us their experience of using our software.  Here is one that came in recently:

“IssueTrak has gone from a good idea to a business critical resource in less than 12 months.  It has been enthusiastically received by our production (printing and forms), Information Technology, HR and Marketing/Communications Departments.  I am looking forward to a more productive 2009 as a result.”

Although many companies buy IssueTrak for help desk use, we see growing use of our product in other areas, especially in general issue tracking.

Comments: No Comment - Category: IssueTrak, the software
by Hank Luhring - Published: February 6th, 2009

Yesterday at our company-wide meeting two different people spoke up to praise LaDonna Beauregard, our Vice President for Development.  Both people worked in Support, and LaDonna had personally helped them solve a problem that they were working on on behalf of a customer.  What impressed both people so much was that they didn’t have to make an appointment with LaDonna or fill out a form or jump through other hoops.  Instead, during a casual conversation the topic came up, and LaDonna took it upon herself to look into the problem, and either solve it herself in one instance, or encourage someone in her department to look into it in the other case.

Although we have experienced significant growth in the last few years, even being named to the Inc 500, we are still not a bureaucracy.  Outsiders often remark that they like dealing with IssueTrak, because things get done, problems get solved, needs are met, we listen. 

For IssueTrak team members to provide first-class service to our prospects and customers, we have to do that for each other as well.  I’m glad to see that’s happening.

Comments: No Comment - Category: IssueTrak, the company
Next Page »

IssueTrak.com