Thursday, January 19, 2012 at 11:20AM A large multi-national company recently installed our software. They put a lot of time into evaluating various software offerings. Once they selected IssueTrak, they did a thorough job of planning the rollout. They brought members of our Professional Services team to their headquarters several times to be sure things would work just right.
In a Linked-In ITIL group, someone posted a general question asking for recommendations for a good software package. Here is what our customer wrote:
"You need to check out Issuetrak. http://www.issuetrak.com/ It will far exceed your expectations. Steve Anderson is the sales rep you should speak to. We are deploying this across the globe for 13 thousand users. Too many features to highlight. Go to their site and download a trial copy. Yes do your requirements which will help you determine the best way to set up this tool. The greatest thing is it is all configuration data driven. Their support is top of the line as well. We are using it for all our Operational and Service management needs. You will not want to use anything else once you see this product. Good Luck!!!"
We work hard to be sure our customers get top value from our software and services. It's gratifying to see such good feedback.
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